To refund a payment, follow these steps:
1. Go to Payments and click on the submenu Refunds and Reversals
2. Select the family from the Families dropdown
3. Select the reversal type from the Type dropdown: Refund or Reversal
4. Enter the Amount (and Units of tickets or seats)
5. Enter the Payment Type of the refund
6. On the Account dropdown, select the account to apply the refund
7. Select Payment or Donation from the Transaction Type dropdown
8. Enter the date the refund occurred
9. Add a Memo as needed
10. Enter a check number if it applies
11. Finally, click Post Without Printing
12. Once posted, the refund will show as an expense on the bank rec and an negative income on the family account page and in receivable reporting.
