RakefetOnline Refunds and Reversals


RakefetOnline makes it easy to enter refunds and reversals so your congregation’s financial records stay accurate and up to date. Whether you are reversing a payment or recording a refund, the process is simple and keeps your reporting aligned across family accounts, receivables, and bank reconciliation.


How to Enter a Refund or Reversal in RakefetOnline

To reverse a payment, follow these steps:

  1. Go to Payments and click the submenu Refunds and Reversals.
  2. Select the family from the Families dropdown.
  3. In the Type dropdown, choose either Refund or Reversal.
  4. Enter the Amount. If needed, also enter the Units for tickets or seats.
  5. In the Payment Type dropdown, select the original payment type being reversed, such as Check, Cash, Card, or another option.
  6. In the Account dropdown, select the account where the reversal should be applied.
  7. In the Transaction Type dropdown, choose Payment or Donation.
  8. Enter the date the refund or reversal occurred.
  9. Add a Memo if needed for additional details.
  10. Click Post to complete the transaction.


What Happens After Posting?

Once the refund or reversal is posted:

  • It will appear as an expense in Bank Reconciliation
  • It will appear as negative income on the Family Account page
  • It will also be reflected in Receivable Reporting


This helps ensure your financial records remain clear, balanced, and easy to track.



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