To reverse a payment, follow these steps:
1. Go to Payments and click on the submenu Refunds and Reversals
2. Select the family from the Families dropdown
3. Select the reversal type from the Type dropdown: Refund or Reversal
4. Enter the Amount (and Units of tickets or seats)
5. On the Account dropdown, select the account to apply the reversal
6. Select Payment or Donation from the Transaction Type dropdown
7. Enter the date the reversal occurred
8. Add a Memo as needed
9. Finally, click Post
10. Once posted, the reversal will show as an expense on the bank rec and an negative income on the family account page and in receivable reporting.
